Welcome to the practice
Our promise to you
As a patient of the practice, we promise to treat you with respect, and provide you with high quality treatments. We promise to discuss treatment options with you, and provide advice to help you maintain a healthy mouth.
Monday to Friday 8.30 -5.00
Some Saturdays are also available
If you have a dental emergency outside these hours,
please telephone the practice on 01904 422918
Clock House Dental, 95 Heworth Village, York, YO31 1AN.
Our expectations of you
We would expect you to treat all members of staff with respect. We expect you to keep the practice informed of your current contact details, and advise us as soon as possible if you are unable to keep an appointment.
If you are an NHS patient, we will provide treatment for you in accordance with the rules and regulations of the NHS.
If you are unable to keep an appointment, you must let us know as soon as possible. If 3 or more appointments are missed or cancelled with less than 24 hours’ notice within an 18 month period, we may remove you from the NHS list, and would no longer be able to provide treatment for you. The NHS does not currently allow a missed appointment fee to be taken.
If you do not complete a course of treatment with the practice, after a period of 4 weeks from your last appointment and if no further appointments are scheduled, the course of treatment will be deemed to be complete. This may affect the charges under the NHS system when you return for further treatment.
If you are a private patient of the practice, and you are unable to keep an appointment, you must let us know as soon as possible. The practice may make a charge for an appointment that was missed or cancelled without 24 hours’ notice.
The current charge is £10 per 10 minute of appointment time.
For both NHS and private patients, your treatment plan will be discussed with you and a written record will be given.
Methods of payment
You will be asked to pay in advance for treatments. An estimate of the cost of proposed treatment will be provided at your examination appointment, and the prices given are valid for 6 months. If the treatment plan changes due to your wishes or due to unexpected findings during the course of treatment, we will give you an updated treatment plan.
Payments are accepted by cash and by major credit and debit cards. Private treatments can also be provided through the dental finance scheme, from 0% interest, terms and conditions apply.
UK Standards for Dental Professionals
All dentists and staff within the practice adhere to the General Dental Council of the UK Standards for Dental Professionals